Support
How can we help?
Email us and we'll get back to you, usually within one business day.
Email support
Include your store's .myshopify.com domain and, for a purchase, the order number.
Before you write
- Check the status screen in the App. It shows your GA4 connection and the status of each purchase: processing, in GA4 reports, or needs review.
- Give GA4 time. Realtime shows events within minutes; standard reports can take up to 48 hours.
- Seeing double purchases? Another GA4 tag (theme code, Google Tag Manager or another app) is likely sending them too. Turn it off; the App's setup walks you through the check.
- Fewer events than expected? In Auto Consent Mode, visitors who decline analytics are not tracked in the funnel. Their purchases still count in revenue.
Common questions
See the FAQ on our home page.
Privacy requests
For data access or deletion requests, email us with your store domain. See our Privacy Policy.